Job Description

myLaurel is seeking a dedicated and experienced Clinical Liaison based in New Orleans, LA to help launch and expand our innovative home-based acute care services within a leading partner hospital system.

You will leverage your deep understanding of hospital operations, patient flow, and discharge processes to identify appropriate patients and facilitate their smooth transition to myLaurel's specialized home care programs. Your expertise in care coordination, case management principles, and relationship building will be crucial for success. You will act as a key liaison, ensuring continuity of care, preventing readmissions, and advocating for patients moving from the hospital back to their homes.

About Us: myLaurel is the leader in home-based acute care tailored to the needs of frail, elderly, and complex patients. myLaurel ensures patients avoid the conventional acute care journey by delivering acute care in the patient's home. This creates dramatic cost savings, helps patients avoid hospital-acquired conditions, and radically improves the patient and caregiver experience.

Key Responsibilities:

• Relationship Building : Cultivate and maintain strong partnerships with hospital leadership, medical staff, and key stakeholders.
• Patient Referrals : Proactively identify and develop referral sources within the acute setting to drive patient volume.
• Patient Engagement : Educate patients/caregivers, ensuring understanding and agreement to the program, providing discharge instructions, and visit expectations.
• Strategic Development : Partner closely with Client Success to execute a comprehensive growth strategy for the new service line, aligning with the hospital's overall objectives.
• Clinical Expertise : Leverage clinical knowledge to provide expert guidance and support to the healthcare team in advocating and recommending patients for the program.
• Performance Measurement : Track and analyze key performance indicators to measure the success of the service line and identify areas for improvement.
• Collaboration : Work closely with the myLaurel team to ensure alignment with company goals and strategies.
• Documentation : Complete required documentation and manage correspondence.

Key Competencies

• Comprehensive clinical knowledge
• Advanced care coordination and transition management expertise
• Excellent collaboration and interpersonal communication skills
• Self driven with excellent organizational and time management skills
• Electronic Health Record (EHR) proficiency
• Skilled in navigating complex care systems

Requirements

• Active licensure
• Acceptable licensure includes one of the following: Registered Nurse (RN), Licensed Practical Nurse/Licensed Vocational Nurse (LPN/LVN), Licensed Clinical Social Worker (LCSW) or an Emergency Medical Technician - Paramedic (EMT-P)
• Minimum of 2 years of clinical experience in an inpatient, urgent/acute care or emergency room setting
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Consistently meet or exceed Key Performance Indicators (KPI’s) through proactive monitoring and process improvement

Typical Schedule:

• Monday to Friday 8:30-5:00 pm
• Occasional evenings or weekends may be required based on patient needs

Compensation & Benefits:

• Salary Range: $90,000-$105,000 annually; includes productivity bonus based on performance metrics.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Apply today to join our innovative team and play a critical role in transforming how patient care is delivered!

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