Job Description

Overview:

BroadPath is hiring experienced Work-from-Home Supervisors to join our remote team! Bilingual proficiency in English and Spanish is required. This role involves managing daily operations, monitoring performance metrics, and supporting team development within a virtual call center environment. Ideal candidates will bring a strong background in call center supervision (preferably in healthcare) and demonstrate the ability to coach effectively, ensure compliance, and foster engagement across digital support channels.  

Compensation Highlights:

• Base Pay: $20.00 per hour
• Pay Frequency : Weekly

Schedule Highlights:  

• Training Schedule: 4 days, Monday-Friday, 9:00 AM - 5:00 PM EST
• Production Schedule: Monday-Friday, 9:00 AM - 8:00 PM EST, Saturdays 9:00 AM - 5:30 PM EST
  • shifts will be assigned within the hours of operation listed above 

Responsibilities:

• Accountable for the daily, weekly, and monthly activities of all team members
• Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
• Ensures compliance with policies, procedures, and state and federal regulations
• Monitor performance and provide coaching and feedback to team members
• Assists the team with escalated calls as needed
• Monitors team chat to answer questions and discuss project priorities with the team
• Assist Workforce Management in developing and managing schedules
• May be managing local and remote team members
• Monitor and evaluate team calls on a daily/weekly basis

Qualifications:

• Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
• Experience managing employee performance including coaching to call center metrics
• Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
• Experience with support channels including telephone, email, and chat
• Excellent verbal and written communication skills
• High school diploma or equivalent

Perks and Benefits:

• Paid training
• Opportunity to train and work from home
• Laptop and usb headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!   

 

Equal Employment Opportunity/Disability/Veterans   

If you need accommodation due to a disability, please email us at  [email protected] . This information will be held in confidence and used only to determine an appropriate accommodation for the application process   

 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.   

 

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  

Job Tags

Hourly pay, Temporary work, Local area, Remote work, Monday to Friday, Shift work,

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